Returns & exchanges. Hoodedwept
RETURNS / EXCHANGES
Hoodedwept is a Made-To-Order brand making each piece individually. We base our construction on the information provided to us by the client. We do our utmost to communicate accurately the cut, fit and nature of all garments at point of sale. It is the Clients responsibility to ensure that all measurements are correct and the right size has been chosen when submitting their order.
We regret that returns/exchanges will not be recognised or accepted on the basis of change of mind, nor change in personal measurements or size request that differ from those submitted at time of order.
In the absence of any proven fault, we can not exchange or refund hosiery (including leggings), underwear or swimwear due to reasons of hygiene.
Hoodedwept review each case individually. Only pieces with a proven production flaw may be refunded or exchanged.
To obtain an Exchange or Refund your query must meet the following return conditions:
1. Item(s) must be proven faulty and returned within 14 days of receiving of goods to your Shipping Address.
2. Item(s) must be unworn and unwashed, in their original saleable condition with all tags attached
3. The tax invoice/confirmation email must be provided as proof of purchase
RETURN/EXCHANGE BY POST
Refunds are issued directly to the client whom purchased the piece strictly via the account used for the purchase. Email notification will be sent within 48 hours once the return or exchange has been processed. Please send any returns to:
Hoodedwept, House Of Hue, 12 Graylands Rd, Perth, WA 6010.