Terms / Conditions
TERMS / CONDITIONS
Aside from our small-batch, locally made retail ranges, we do not manufacture in quantity. Each online order is individually constructed especially for you in our Claremont studio. We base our construction on the information provided to us by the client and do our utmost to communicate accurately the cut, fit and nature of any given garment at point of sale whether online or in the studio directly.
It is the Clients responsibility to ensure that the correct size is selected and compared against the Hoodedwept measurement chart when submitting their Made-To-Order request. Hoodedwept can not accept returns for any variation in fit experienced after order dispatch, as all orders are created to the measurements provided by the client, or chosen when selecting a size at point of sale.
We aim to complete and ship Individual orders within 7 - 10 Business days from date of order. Orders of three pieces or more will complete within 12 - 14 business days. Although we do aim to complete orders as soon as possible there may be rare occasions where limited fabric stock or availability of colour batch may extend the order's completion date. In this instance we will always inform the client of any change in delivery date.
Hoodedwept is dedicated to making sure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.
Hoodedwept will never sell or distribute your private details to third parties without your explicit consent. We may use your contact information to notify you of updates, special offers, and general information relating to the brand that we feel you will benefit from. In order to prevent unauthorised access or disclosure we accept all online payments with Paypal. Paypal keeps your money safe with industry-leading fraud models, address verification and card verification checks, 128-bit SSL and powerful encryption to safeguard and secure the information they collect online. Hoodedwept do not share credit card information with any third parties, other than for the purpose of processing payments for the products you have ordered. We will only ask for and use relevant personal information necessary to conduct our business.
If you have any queries regarding the protection of your privacy, please contact